Terms & Conditions
These General Terms and Conditions apply to all offers of Valley Electronics LLC in the online shop including all contracts, delivery and services of orders placed by individuals via this website.
Valley Electronics LLC offers the Terms and Conditions outlined herein as guidelines to be complied with by all visitors utilizing Valley Electronics LLC website. Please read all information carefully. By using this website, users agree to be bound by these Terms. If you do not agree, please exit this website. Users should periodically review these Terms as Valley Electronics LLC may revise them from time to time as deemed necessary.
This site contains material about Valley Electronics LLC and its various products that may be of interest to Valley Electronics LLC employees and customers as well as to members of the healthcare community and the general public. Please feel free to browse this website. Your access and use of the information contained herein is subject to the following terms and conditions and all applicable laws. By accessing and browsing this website, you accept, without limitation or qualification, these terms and conditions.
Valley Electronics LLC maintains this website is for your personal use. This website and its contents are intended to comply with the laws and regulations of the United States.
Valley Electronics LLC provides warranty that goods are delivered free of manufacturing defects.
Excluded from any warranty are defects and damages originating in the following: Wear and tear caused by operation, normal abrasion or improper use; mistakes in operating the product and negligent conduct on the side of the customer; operation under wrong conditions or opening the device. The warranty does not include the battery, battery cover and sensor-cap.
Warranty claims are only valid if the user immediately reports the defect in writing within 2 weeks after such defect is discovered. Usage must be discontinued after the realization of the defect. Return the product, all accessories and a copy of the original invoice via insured delivery to Valley Electronics LLC. The warranty obligation shall not apply if the notices of defects are not brought forward immediately as stated.
Manufacturing warranty is 2 years from day of delivery. Warranty is non-transferable.
During the warranty, Valley Electronics LLC is obliged to repair defective devices free of charge or replace them with new devices, based on discretion of the supplier. Further claims, especially for losses and damages including damages resulting from defects are not covered under warranty.
Valley Electronics LLC shall only be liable for direct and intentional damage to the customer. Liability is precluded for ordinary and minor negligence. Liability for indirect damages is excluded.
All items supplied by Valley Electronics LLC must be returned to Valley Electronics LLC to receive warranty repair. Please keep your invoice as your proof of purchase. BEFORE RETURNING any item contact the company for instructions on return. Shipping costs are the responsibility of the product owner. Any additional fees paid by or billed to Valley Electronics LLC related to the return shipping of any warranty item, is the responsibility of the product owner unless terms otherwise stipulate that shipping is included. Any such extra fees will be billed.
Return and Refund Policy
Before returning an item please call us for an RMA number. Returns will not be accepted without a pre-authorized RMA number. All returns and exchanges must be completed within 30 days of delivery. Items must be returned at the purchasers expense whether the item is a return for refund or an exchange. A copy of the original invoice or a copy of the RMA or the customer ID number must be included. Including any of these items acts as proof of purchase. You may return eligible products (including Daysy) within 14 days after receipt for a full refund less shipping costs, and if financed, less any non-refundable fees related to financing. Refunds will be processed via the original payment method only. The monitor must be returned in its original condition, packed in the original unmarked packaging including any accessories and manuals shipped with the product. Failure to return all items in their original condition will result in additional fees. The amount of the fee will be based on the retail cost associated with replacing any damaged or missing item. A 10% return fee applies to units returned 15-30 days after delivery. Incorrect shipping documentation may incur Customs charges and taxes for which the purchaser will be responsible. Refunds will be less any rebates or bonuses received by the customer. Items that are NOT eligible for a return or refund are the Wooden Daysy case, Elvie Pump-single, Elvie-Pump-double, Elvie pelvic trainer, MeLuna cups (all styles).
We do not honor returns or warranty claims from purchases made from other international resellers.
*Extra costs incurred in accepting your return such as customs duties, taxes, handling fees and brokerage fees are non-refundable and are the responsibility of the purchaser. The purchaser also agrees as acknowledged by making payments toward their purchase that any additional fees as described above may be billed to the purchaser’s credit card immediately or at a later date if additional invoices are received from customs brokers or other agents related to the return of the item or order.
Special Return Allowance During COVID-19 Pandemic
We are making a special return allowance to assist in social distancing for customers who purchase a device between March 27, 2020 and April 30, 2020. For devices purchased within this timeframe, you will be granted a full refund if you decide to return the device within 120 days of your device's shipping date. There will be no return fee charged by Valley Electronics LLC associated with devices purchased and returned within the designated timeframe. Before returning an item please call us for an RMA number. Returns will not be accepted without a pre-authorized RMA number. All other conditions from the regular return policy apply. The customer is responsible for the cost of return shipping. Where applicable, the customer is also responsible for any financing charges that were charged by Paypal Credit or Affirm.
Shipping, Duties & Taxes
We utilize a variety of shipping partners, including USPS, UPS, FedEx, and DHL. For all orders shipped, tracking numbers will be provided by e-mail. By placing an order the customer agrees to allow Valley Electronics LLC to provide their e-mail address to the shipping partner delivering their order for the purpose of delivering tracking information. Any customs, duties, taxes, and brokerage fees for shipments charged during the delivery and after the original sale, are the responsibility of the purchaser. Valley Electronics LLC always prepares shipments with the best interests of the customer in mind. Valley Electronics LLC works to help our customers avoid or minimize duties and taxes where lawfully possible. In most cases there are no duties or additional taxes charged on the majority of our shipments in North America.
Valley Electronics LLC does not ship globally. Please contact us directly at firstname.lastname@example.org to be advised to a local distributor in your country.
During the checkout process, you have the option to choose from four shipping methods for domestic orders. Default delivery will be by Standard mail with signature confirmation with an expected delivery of 4-7 days. For the delivery of your order you may choose to upgrade your shipping to Expedited Mail (2-3 day delivery) or Overnight Mail (1-2 day delivery to most locations). You may also choose Standard mail without a signature confirmation option. Valley Electronics LLC is not responsible for delays due to influences outside of its own control such as regulatory delays by customs or delays caused by improper routing or scheduling by the shipping company, loss by the shipping company or any other such problem outside Valley Electronics LLC’s direct control. We are not responsible for delays caused by your inability to accept a package due to incomplete address, rerouting to a new address, or due to an incorrect address including incorrect zip or postal code, or due to no one being available to accept the package.
Limitation of Liability
In no event shall Valley Electronics LLC or any of its affiliates, or the officers, directors, employees, members, or agents of each of them, be liable for any damages of any kind, including without limitation any special, incidental, indirect, or consequential damages, whether or not advised of the possibility of such damages, and on any theory of liability whatsoever, arising out of or in connection with the use of this Site or the products offered on this Site.
All materials on this site are owned and copyrighted by Valley Electronics LLC or its Information Providers and may be accessed, downloaded or printed for your personal noncommercial use only. Without the prior written permission of Valley Electronics LLC or its Information Providers, you may not copy, distribute or transfer any material found herein.
Unless otherwise noted, product names, designs, logos, titles, words or phrases within this Site are the trademarks, service marks, trade names or other property of Valley Electronics LLC. All other unregistered and registered trademarks are the property of their respective owners.
Changes on Website
Valley Electronics LLC may make improvements or changes in the information, services, products, and other materials on this site, or terminate this site, at any time without notice. Valley Electronics LLC may modify this agreement at any time, and such modifications shall be effective immediately upon posting of the modified agreement. Accordingly, you agree to review the agreement periodically, and your continued access or use of this site shall be deemed your acceptance of the modified agreement.
Individuals under the age of 18 desiring to use the site must first obtain parental consent.
Help and Service
You can email Valley Electronics LLC any time via email@example.com or call our toll-free customer support: 877-925-5239. We will be happy to assist you.
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